Frequently Asked Questions

Below are answers to the most frequently asked questions.
Do you have any others? Contact the campground directly, by email or phone.

The Reservation

How do I know if an accommodation is still available?
On our website, after having indicated your arrival date, the duration of your stay and clicked on “Search”, only the available accommodations will appear.

When do we have to pay the balance of our stay?
For rentals, the balance of your stay must be paid at least 1 month before your arrival date.
This information will be specified on your reservation contract.
For the pitches, you can pay the balance of your stay the day before you leave the campsite.

What payment methods are accepted?
You can pay your deposit and the balance of your stay by bank check, credit card, transfer, Chèque-Vacances, Chèque-Vacances Connect.

Do you accept luncheon vouchers?
No, meal vouchers are not accepted.

Is cancellation insurance mandatory?
No, Cancellation Insurance is not mandatory, but strongly recommended.
Indeed, in case of cancellation or interruption of the stay, the campsite will not proceed to any refund.
You can consult the general conditions of the insurance on www.campez-couvert.com

The Rentals

From what time can we arrive in our rental?
Your accommodation will be available from 4pm. On the day of your departure, it must be vacated before 10 am.

When do we get our deposit back?
We will return your deposit at your departure, after having carried out the inventory of fixtures and having recovered the keys of your accommodation.

Are the accommodations equipped with linen?
The rentals are equipped with comforters, pillows, and undersheets (polar blankets in addition for mobile homes).
You must bring your own set of sheets and towels. We can offer you the purchase of disposable sheets.

Are dogs allowed in the rentals?
If you are staying in a chalet or mobile home, only one dog is allowed (unless it is in the 1st or 2nd category), provided it is vaccinated and kept on a leash.
Animals are not allowed in the bungalows and in the caravan.

The Locations

What time are the locations available?
Arrivals on the sites are from noon, and departures before noon.

Is the campground accessible by car at night?
No, the gate is closed from 10 pm to 8 am. If you come back late, or if you have to leave early, you can leave your car on the outside parking. The pedestrian door remains open.
In case of emergency, a bell is accessible at the reception door. You can also reach us by phone.

Can we barbecue on our site?
You can use your own barbecue on your site, provided that you respect the safety instructions, of course. Collective barbecues are available. The grids can be picked up at the reception desk in exchange for a deposit, which allows us to keep them clean and in good condition.

Various

Can we have guests?
Yes, you can have friends and family over. They must first go to the reception desk and pay the visitor’s fee of 2.20€ per person. They are under your responsibility, must respect the rules of the campsite and do not have access to the swimming pool.

Is it possible to recharge electric vehicles on the campsite?
No, to charge your vehicle, a public charging station is available 300 meters from the campsite.

Can we walk to the village?
Yes, the campsite is located at the end of the village of Chaillé-les-Marais. You will be able to reach on foot the various shops and services (bakery, mini-market, press, tobacco, pharmacy, doctors…).